Privacy Policy — How bi33 Keeps Your Information Secure

1 Introduction

Bi33 is an international-standard online gaming platform, and we place the highest importance on our users' privacy. This privacy policy clearly and transparently explains what personal information bi33 collects, the purposes for which it is used, and how we keep your data secure.

Bi33 believes that every user's personal data belongs to them. We collect only the information necessary to operate the platform and never gather data beyond what is needed. When you create an account or use bi33, this privacy policy ensures your information remains protected.

This policy is drafted in compliance with applicable laws in Bangladesh and international data protection standards. If you have any questions, you are welcome to contact our support team at any time.

2 What Information We Collect

Bi33 collects two types of information — data you provide directly, and data collected automatically while you use the platform. Full details are outlined in the table below.

Bi33 never stores your password, PIN, or full payment card number. Payment information is always held in encrypted form and is only shared with the payment gateway provider during transaction processing.

3 How Your Information Is Used

Bi33 uses the information it collects solely for specific and legitimate purposes. We never treat your data as a product to be sold.

• For account creation, management, and verification — to confirm your identity.
• To process deposits and withdrawals and ensure the security of your transactions.
• To prevent fraud and money laundering — and to detect suspicious activity.
• To personalise your gaming experience and keep you informed about relevant offers and bonuses.
• To resolve technical issues and improve the quality of our services.
• To meet legal obligations and satisfy the requirements of regulatory authorities.
• To provide customer support and resolve complaints.
• To promote responsible gaming — and to identify patterns of excessive play.

4 Data Retention & Period

Bi33 stores your personal information on secure servers. Our data centers operate to the highest security standards, and how long your data is retained depends on the type of information and applicable legal requirements.

• Data for active accounts is retained for the full duration the account remains active.
• Even after account closure, data may be retained for up to 5 years as required by law.
• Financial transaction records are retained in accordance with government regulations.
• Cookie and session data is typically deleted within 30 days.
• Bi33 does not retain any information beyond what is necessary.

5 Who Your Information Is Shared With

Bi33 shares your personal information with third parties only in limited and specific circumstances. In each case, we ensure that the third party also adheres to appropriate privacy standards.

• Payment Service Providers: Shared with Mobile Banking, Nagad, Rocket, and banks solely for processing transactions.
• KYC Verification Services: With trusted verification providers to confirm your identity.
• Technology Providers: Shared on a limited basis with technology partners required to operate the platform.
• Law Enforcement Agencies: With authorities where required by court order or legal obligation.
• Fraud Prevention Agencies: With regulatory authorities to prevent fraud and money laundering.

6 Cookie Policy

Bi33 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing and user experience.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand platform usage patterns and drive improvements — not linked to personal identity.
• Third-Party Cookies: Cookies from payment gateways and technology partners — used on a limited basis.

You can manage or delete cookies through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some bi33 features.

7 Data Security Measures

Bi33 uses industry-leading security technology to protect your data. Our security team monitors systems around the clock and responds immediately to any potential threats.

• 256-bit SSL/TLS encryption — the highest level of protection for all data transfers.
• Data is stored in the database using AES-256 encryption.
• Two-Factor Authentication (2FA) — an extra layer of security for your account.
• Regular security audits and penetration testing.
• Firewall and intrusion detection systems.
• Staff access to data is restricted on a need-to-know basis.
• In the event of a data breach, affected users will be notified within 72 hours.

8 Your Rights

As a bi33 user, you have several important rights over your own data. We are committed to upholding these rights at all times.

To exercise any of these rights, contact the bi33 support team. We generally respond to all requests within 30 days.

9 Child Protection Policy

Bi33 is strictly prohibited for users under 18. We never knowingly collect information from or provide services to minors.

• Age verification is mandatory at the time of registration.
• Any attempt by a minor to create an account will be detected and cancelled immediately.
• Parents or guardians who discover a child has an account can contact our support team immediately.
• A minor's data is permanently deleted following account cancellation.

10 Privacy Policy Updates

Bi33 may update this privacy policy when necessary. For significant changes, users will be notified in advance by email or via an in-platform notification.

• Users will be notified at least 14 days before any significant changes take effect.
• Minor changes (such as spelling corrections) may be made without a separate notification.
• The date of the most recent update will always be shown at the top of this policy.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

11 Get in Touch

For any questions, requests, or complaints regarding this privacy policy, please contact bi33's data protection team. We are available in English seven days a week, 24 hours a day.

We generally respond to privacy-related enquiries within 30 business days. For urgent matters, immediate assistance is available via live chat.